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General Questions
1. What is Zouk e Libas?
Zouk e Libas is your go-to online destination for elegant and contemporary clothing. We offer a variety of styles designed to cater to your unique fashion sense.
2. Where are you based?
We are proudly based in Lahore, Pakistan, offering countrywide shipping to ensure everyone can enjoy our designs.
3. What types of clothing do you offer?
Our collection includes casual wear, formal attire, traditional clothing, and fusion designs for women.
Orders and Payments
4. How do I place an order?
Simply browse our collections, select your desired items and add them to your cart. Proceed to checkout to complete your order.
5. What payment methods do you accept?
We accept cash on delivery.
6. Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Please contact our support team immediately at support@zoukelibas.com.
Shipping and Delivery
7. Do you ship Nationwide?
Yes, we ship nationwide. Shipping costs are free and delivery times vary based on your location.
8. How long will it take to receive my order?
Big city orders typically take 3-4 business days, while local city orders may take 5-7 business days.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our website.
Returns and Exchanges
10. What is your return policy?
We only accept exchange article at the moment and shipping cost in 2nd attempt will be charged.
Products and Sizes
12. How do I find the right size?
Each product page includes a detailed cloth size in meter mentioned. For further assistance, contact us at support@zoukelibas.com.
13. Do you offer custom stitching?
Yes, we offer custom stitching services.
Customer Support
14. How can I contact your team?
You can reach us via email at support@zoukelibas.com or through our social media handles for any queries.
15. What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 12 PM (local time).